Refund, Cancellation, and Deferment Policy

Introduction

This page is used to inform website visitors, Utiva learners and other training partners who are enrolled in any of the Utiva training programs (virtual or physical training) about our refund, cancellation, and deferment policy.

Program and Training Cancellation

By completing your registration for a course and making a payment of full or installment fee, you agree to the following terms and conditions: By completing your registration for a course and making a payment of full or installment fee, you agree to the following Terms and Conditions:

• You have the right to cancel your class by requesting “course cancellation” 5 working days before the course start date. Course start dates are publicly published on our website, and made available to all students.
• Students who pay for a course late(that is lesser than 5 days before the start date) cannot cancel their course once the course's cohort has started.
• Utiva reserves the right to reschedule a course, which will be duly communicated within 2 working days of the scheduled date before the commencement of the class.
• Cancellation of a course AFTER the program and training has started will attract NO refund, and students will be obliged to complete the training program which has been started.

Changing Course

• Students can only change an already started course with Utiva Academic team's approval.
• The administrative fee for changing the course is 5%. The administrative fee only applies after the course has started.
• If the course has not started, the student can only request for a change of program 5 days before the start date.
• Approval can only be granted 1 day before the training starts.
• When approval is granted, the new course has to be paid for in full before the finance team can process the refund for the previously enrolled course.

Refund Procedure

• In order to obtain a refund, learners must request a refund in writing via email.
• After a request for a refund has been made (with reasons), the learner will receive an email with a refund form included, where they will be required to fill in a few details for their refund to be processed.
• Refund is only approved when requested 5 days before the course starts date
• Refunds for course cancellation will take 10-15 working days to process.
• Refunds on erroneous or overpayments will take 5 working days to process.
• You need to send your payment information to academy@utiva.io.

Program Deferment

• A student who for some reason(s) is unable to begin a program as at when due and wants to defer to the next cohort can defer.
• A student can only defer to the NEXT cohort. For example, if you sign up for the Product Management October cohort and cannot take the program in October, you can only defer your training to the November cohort and not beyond November. Deferment to any other cohort beyond the next cohort is NOT allowed, and a refund WILL NOT be processed for such a situation, and the student will forfeit the amount paid for that program.

Program Access

• A student is only allowed to be on the Utiva learning platform for 1 year after completion of the program. All rights and ACCESS to the platform will be removed after the stipulated duration of 1 year
• Under the condition, a student requests for refund or program cancellation once the class has started, they will be removed from the learning platform and will no longer have access to the content.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to Contact Us.